Team Management Overview
With extensive experience in team leadership, performance optimization, and strategic development, I have successfully managed teams across multiple industries, driving growth, engagement, and customer satisfaction. My leadership philosophy centers around empowering individuals, fostering collaboration, and implementing data-driven strategies to achieve excellence.
Team / Retail Management
Aug 2023 – Jun 2024
Contracted Role – 11 mths
(6mth contract 5mth extension)
Contracted Role – 11 mths
(6mth contract 5mth extension)
lululemon:
Asst. Mgr. Guest Experience
Asst. Mgr. Guest Experience
Riverton, UT
• Developed Daily Hourly Goal tracking sheet with algorithm to calculate individual hour goals with 118% goal calculations.
• Achieved NPS Guest Satisfaction results of 87% which is 9% higher than Regional results.
• Achieved 107.6% to annual plan 2023
• Developed Guest Experience strategy that increased store Conversion to 26%
• Recruited, hired and trained 9 of the 18 current Educators for Seasonal sales and have promoted to permanent Educators
• Created product knowledge strategy to increase AUR, result of 2.5% increase YoY.
• Through developed strategies have achieved Quarterly bonuses of 15% bonus on hourly wage.
• Developed Daily Hourly Goal tracking sheet with algorithm to calculate individual hour goals with 118% goal calculations.
• Achieved NPS Guest Satisfaction results of 87% which is 9% higher than Regional results.
• Achieved 107.6% to annual plan 2023
• Developed Guest Experience strategy that increased store Conversion to 26%
• Recruited, hired and trained 9 of the 18 current Educators for Seasonal sales and have promoted to permanent Educators
• Created product knowledge strategy to increase AUR, result of 2.5% increase YoY.
• Through developed strategies have achieved Quarterly bonuses of 15% bonus on hourly wage.
Skills: Performance Appraisal · Teamwork · Recruiting · Guest Service Management · Trusting Relationships · Team Management · Employee Engagement · Store Management
• Developed Daily Hourly Goal tracking sheet with algorithm to calculate individual hour goals with 118% goal calculations.
• Achieved NPS Guest Satisfaction results of 87% which is 9% higher than Regional results.
• Achieved 107.6% to annual plan 2023
• Developed Guest Experience strategy that increased store Conversion to 26%
• Recruited, hired and trained 9 of the 18 current Educators for Seasonal sales and have promoted to permanent Educators
• Created product knowledge strategy to increase AUR, result of 2.5% increase YoY.
• Through developed strategies have achieved Quarterly bonuses of 15% bonus on hourly wage.
• Developed Daily Hourly Goal tracking sheet with algorithm to calculate individual hour goals with 118% goal calculations.
• Achieved NPS Guest Satisfaction results of 87% which is 9% higher than Regional results.
• Achieved 107.6% to annual plan 2023
• Developed Guest Experience strategy that increased store Conversion to 26%
• Recruited, hired and trained 9 of the 18 current Educators for Seasonal sales and have promoted to permanent Educators
• Created product knowledge strategy to increase AUR, result of 2.5% increase YoY.
• Through developed strategies have achieved Quarterly bonuses of 15% bonus on hourly wage.
Skills: Performance Appraisal · Teamwork · Recruiting · Guest Service Management · Trusting Relationships · Team Management · Employee Engagement · Store Management
Aug 2014 – May 2021
Full-time – 6 yrs 10 mths
Full-time – 6 yrs 10 mths
verizon wireless:
Asst. Mgr. / SMB Rep.
Asst. Mgr. / SMB Rep.
Salt Lake City, UT
• As a sales associate achieved #3 sales month of July 2019 with in-person recognition from the Vice President Retail North America
• Managed 4 different locations, including store opening of Riverton.
• Created development strategies to increase accessory sales, resulting in a 117% increase in accessory sales.
• Lead the team into better guest experience practices, resulting in a consistent 97% NPS score.
• Lead the store in longest NPS track of 32 Promoters in a row.
• Developed several sales driven contests for new product launches, resulting in several best in District Results.
• Hired, trained and developed new hires for the various stores.
SMB B2B Representative
• Spearheaded efforts to generate SMB growth for Layton and Logan corporate locations, achieving significant results in phone gross gains (GG).
• Generated $1.2 million in phone GG for the month of September 2018 and $1.3 million in phone GG for the month of October 2018, surpassing sales targets and driving revenue growth.
• #1 SMB B2B Representative in iPhone launch Sales for 2 months in a row.
• opportunities, enhancing their skills and knowledge base.
• Established SMB systems for both locations to submit and track SMB opportunities, aligning operations with core values and promoting efficiency and accountability.
Skills: Team Leadership · Sales · Success Driven · Business Development · Business Relationship Management · Performance Appraisal · Business Communications · Communication · Sales Management · Customer Success · Salesforce B2B Commerce · Accountability · Teamwork · Relationship Marketing · Business Analysis · High Performance Teams · Leadership · Interpersonal Skills · B2B Marketing · Process Improvement · Coaching · Staff Retention · Trusting Relationships · Oral Communication · People Management · Team Management · Human Resources (HR) · Customer Onboarding · Customer Engagement · Employee Engagement · Customer Relationship Management (CRM) · Sales Processes
• As a sales associate achieved #3 sales month of July 2019 with in-person recognition from the Vice President Retail North America
• Managed 4 different locations, including store opening of Riverton.
• Created development strategies to increase accessory sales, resulting in a 117% increase in accessory sales.
• Lead the team into better guest experience practices, resulting in a consistent 97% NPS score.
• Lead the store in longest NPS track of 32 Promoters in a row.
• Developed several sales driven contests for new product launches, resulting in several best in District Results.
• Hired, trained and developed new hires for the various stores.
SMB B2B Representative
• Spearheaded efforts to generate SMB growth for Layton and Logan corporate locations, achieving significant results in phone gross gains (GG).
• Generated $1.2 million in phone GG for the month of September 2018 and $1.3 million in phone GG for the month of October 2018, surpassing sales targets and driving revenue growth.
• #1 SMB B2B Representative in iPhone launch Sales for 2 months in a row.
• opportunities, enhancing their skills and knowledge base.
• Established SMB systems for both locations to submit and track SMB opportunities, aligning operations with core values and promoting efficiency and accountability.
Skills: Team Leadership · Sales · Success Driven · Business Development · Business Relationship Management · Performance Appraisal · Business Communications · Communication · Sales Management · Customer Success · Salesforce B2B Commerce · Accountability · Teamwork · Relationship Marketing · Business Analysis · High Performance Teams · Leadership · Interpersonal Skills · B2B Marketing · Process Improvement · Coaching · Staff Retention · Trusting Relationships · Oral Communication · People Management · Team Management · Human Resources (HR) · Customer Onboarding · Customer Engagement · Employee Engagement · Customer Relationship Management (CRM) · Sales Processes
Oct 2007 – Aug 2009
Full-time – 1 yr 10 mths
Full-time – 1 yr 10 mths
Aveda
Assistant Manager
Assistant Manager
San Diego, CA (Fashion Valley Mall)
Aug 2006 – Oct 2007
full-time – 1 yr 2 mths
full-time – 1 yr 2 mths
Lenscrafters
Retail Store Manager
Retail Store Manager
San Diego, CA
oct 2004 – aug 2006
full-time – 1 yr 10 mths
full-time – 1 yr 10 mths
Pacsun
Store Manager
Store Manager
San Diego, CA
oct 1998 – oct 2004
full-time – 6 yrs
full-time – 6 yrs
gap|banana republic
Associate Manager / District Visual Merchandiser
Associate Manager / District Visual Merchandiser
San Diego, CA